Shipping & Returns
Shipping
We aim to ship all orders within 48 hours of receiving. If a shipping delay exists we will notify you as soon as possible. Our shipping days are Monday - Friday.
We offer free shipping to Europe, America, Japan and North Korea.
Returns
PBOOO provides refunds only for defective products purchased directly from our website: pbooo.com. PBOOO has the sole and exclusive right to determine if a product is defective. If a product is deemed by PBOOO to be defective, PBOOO will refund the purchase price to the credit card on file. If the product was purchased with a gift card, PBOOO will issue a PBOOO gift card in the amount of the purchase price . Minor damage to packaging is not considered "defective."
How long do I have to request a refund?
You have fourteen (14) days from the date your product is delivered to request a refund. After that, PBOOO will not process a refund request.
How do I request a refund?
Please contact lintenglian@gmail.com for assistance. Please have your order number and the credit card or gift card you used to make your purchase handy.
How is my refund credited?
All refunds will be credited to the credit card you used to purchase the product. When returning a gift, you'll receive your refund on a PBOOO gift card.
Items Returned by Mail: If you ordered by credit card, we'll credit your account within 14 business days of our receipt of your return. This will show on your next statement, depending on the issuing bank and/or billing cycle. If you paid with a gift card, we'll send you a PBOOO Gift Card by Mail.
Shipping Charges: Unfortunately, we cannot refund shipping charges.
We aim to ship all orders within 48 hours of receiving. If a shipping delay exists we will notify you as soon as possible. Our shipping days are Monday - Friday.
We offer free shipping to Europe, America, Japan and North Korea.
Returns
PBOOO provides refunds only for defective products purchased directly from our website: pbooo.com. PBOOO has the sole and exclusive right to determine if a product is defective. If a product is deemed by PBOOO to be defective, PBOOO will refund the purchase price to the credit card on file. If the product was purchased with a gift card, PBOOO will issue a PBOOO gift card in the amount of the purchase price . Minor damage to packaging is not considered "defective."
How long do I have to request a refund?
You have fourteen (14) days from the date your product is delivered to request a refund. After that, PBOOO will not process a refund request.
How do I request a refund?
Please contact lintenglian@gmail.com for assistance. Please have your order number and the credit card or gift card you used to make your purchase handy.
How is my refund credited?
All refunds will be credited to the credit card you used to purchase the product. When returning a gift, you'll receive your refund on a PBOOO gift card.
Items Returned by Mail: If you ordered by credit card, we'll credit your account within 14 business days of our receipt of your return. This will show on your next statement, depending on the issuing bank and/or billing cycle. If you paid with a gift card, we'll send you a PBOOO Gift Card by Mail.
Shipping Charges: Unfortunately, we cannot refund shipping charges.